Your Privacy Is
Our Priority

In this Privacy Policy, the following terms carry the meanings stated below:

• "ks99" or "we" refers to the ks99 online gambling platform operating under an international licence through the website https://ks99.wine.
• "You" or "User" refers to any individual who browses, registers an account or uses ks99 services.
• "Personal Data" means any information that can identify an individual directly or indirectly, including name, identity card number (MyKad), mobile phone number, email address, financial information and usage data.
• "Processing" refers to any operation carried out on personal data including collection, storage, use, disclosure and deletion.

This Privacy Policy applies to all registered ks99 members as well as visitors using the ks99.wine website. It covers all services offered, including online slots, live casino, fishing games, baccarat, sports betting and all related activities.

ks99 collects your personal information through several methods including direct account registration, platform usage, and interactions with our customer support team. The categories of data collected are as follows:

2.1 Identity Information

• Full name as stated on the identity card (MyKad) or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth and gender
• Nationality and state of residence

2.2 Contact Information

• Active email address used for registration
• Registered mobile phone number
• Mailing address if required for verification

2.3 Financial and Transaction Information

• E-wallet account numbers (Touch 'n Go eWallet, ShopeePay, DuitNow)
• Bank account information for processing via FPX Online Banking
• Crypto wallet addresses (USDT, BTC, ETH) if used
• Deposit and withdrawal records including transaction amounts and dates

2.4 Technical and Usage Data

• IP address, web browser type and device operating system
• Game session data and activity within the platform
• Login and logout time logs
• Cookie data and similar tracking technologies

ks99 uses the personal data collected solely for legitimate and necessary purposes in the operation of our platform. These purposes are:

• Identity Verification (KYC): Ensuring each member meets the minimum age requirement of 21 years and verifying identity to prevent fraud and comply with international licensing requirements.
• Account Management: Creating, maintaining and managing user accounts including passwords, preference settings and activity history.
• Financial Processing: Processing deposits, withdrawals, and bonus management including the 100% welcome bonus of up to RM888 and the ks99 VIP programme.
• Customer Support: Providing assistance via 24/7 live chat and email in Malay and English to resolve inquiries and complaints.
• Platform Security: Detecting and preventing fraud, money laundering (AML) and any misuse of the platform.
• Service Improvement: Analysing aggregated usage patterns to improve user experience and platform performance.
• Service Communications: Sending important notifications relating to accounts, promotions, policy updates and security information.
• Legal Compliance: Fulfilling legal obligations and reporting requirements set by the international licensing authority.

ks99 does not sell or rent your personal data. However, we may share information with certain parties in the following circumstances:

4.1 Trusted Service Providers

We share necessary data with third-party service providers that assist our operations, including payment processors to facilitate transactions via Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay and cryptocurrency. All these providers are bound by strict confidentiality agreements.

4.2 Compliance and Legal Requirements

ks99 will disclose personal data when required by law, court order, directions from the international licensing authority, or in efforts to prevent fraud and illegal activities that could affect the safety of other users.

4.3 Business Transfers

In the event of any corporate restructuring or transfer of business assets, personal data may be transferred to a successor entity, subject to equivalent or stronger privacy protections.

The ks99.wine website uses cookies and similar technologies to improve user experience and optimise platform performance. Cookies are small text files stored on your device when you browse our website.

Types of Cookies Used:

• Essential Cookies: Required for basic functions such as login sessions, language preferences and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with the platform and improve the overall experience.
• Functional Cookies: Save user preferences such as display settings and game choices so you do not need to reset them each time.
• Analytics Cookies: Help us analyse website traffic and usage patterns for the purpose of continuously improving the ks99 platform.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the ks99 platform.

As a ks99 member, you have the following rights regarding your personal data. All requests can be sent via our support email and will be processed within a reasonable timeframe:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or outdated data.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You have the right to request that we limit how we process your data in certain circumstances.
• Right to Object: You may object to the processing of your data for specific purposes, unless we have legitimate grounds that override your interests.
• Right to Withdraw Consent: Where data processing is based on consent, you may withdraw that consent at any time.

ks99 implements a range of comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure:

• 256-bit SSL encryption for all data transmission between your browser and ks99 servers
• Password storage using strong one-way hashing algorithms
• Two-factor authentication (2FA) available for added account security
• 24/7 system monitoring by our technical security team
• Regular security audits by qualified independent auditors
• Strict internal access controls — only authorised staff may access user data
• Clear incident response procedures in the event of any data breach

However, no security system can guarantee absolute protection. We encourage you to also take personal protective steps such as using strong passwords, not sharing your login details, and reporting any suspicious activity to the ks99 support team promptly.

Your personal data is retained by ks99 for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. The following is a general guide to retention periods by data category:

• Identity Data (KYC): Retained for the period required by our international licensing obligations after account closure.
• Transaction Records: Retained to meet financial reporting and AML compliance requirements.
• Session Data and Activity Logs: Retained for a shorter period for security and dispute resolution purposes.
• Support Communications: Live chat and email records are retained for historical reference and service improvement.

When data is no longer needed, it is deleted or anonymised using secure and irreversible procedures. Deletion is carried out periodically in accordance with ks99's internal records management schedule.

The ks99 platform is exclusively for users aged 21 and above only. We take child protection very seriously and implement the following measures:

• A strict age verification process during new account registration via MyKad or passport check
• ks99 does not knowingly collect any personal data from individuals under the age of 21
• If we find that data from an underage user has been collected, the account will be suspended immediately and the relevant data securely deleted
• Parents or guardians who suspect their child has registered on this platform are asked to contact us immediately via 24/7 live chat or support email

ks99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal compliance requirements or service improvements. Each new version will include an updated effective date at the top of this document.

For significant changes, we will notify registered members via in-platform notifications or email to the registered address. Continued use of the ks99 platform after the effective date of such changes will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns or requests relating to this Privacy Policy or the management of your personal data by ks99, please contact us through the following channels:

• 24/7 Live Chat: Directly within the ks99 platform — immediate response in Malay and English
• Support Email: [email protected]

The ks99 customer service team is available at all times to ensure every privacy-related query you raise is handled professionally and fully in accordance with the provisions of this Privacy Policy.